💸 Refund Policy

Effective Date: August 3, 2025

At Digi Zoktraa, we are committed to customer satisfaction and clear communication. However, due to the nature of digital products (such as eBooks, PDFs, digital downloads), we follow a strict no-refund policy once the product is delivered.

📌 1. Overview

All purchases made on Digi Zoktraa are final and non-refundable once the digital product (eBook or file) has been delivered or accessed. Since digital content cannot be “returned,” we cannot offer refunds for completed purchases.

❌ 2. Situations Where Refunds Are Not Granted

We do not offer refunds in the following cases:

Incorrect email address entered at checkout

You changed your mind after purchase

You claim you purchased it by mistake

You didn’t like the content

You already accessed or downloaded the file

✅ 3. Exceptions & Support

We may provide assistance in the following exceptional cases:

You made the payment but did not receive the file or link

The download link is broken or inaccessible

An incorrect or corrupted file was sent

📩 Please contact us within 48 hours of purchase at:
Email: digizoktraa@gmail.com
Phone: +91 92114 36764 ,+91 8586013784

We will review the issue and provide a replacement if applicable.

⚠ 4. Chargebacks

Unauthorized chargebacks or disputes filed without contacting us may result in:

Your account being banned from future purchases

Reporting to payment processors for abuse

We encourage honest communication to resolve any genuine issues.

🔁 5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.

Thank you for understanding and supporting Digi Zoktraa — a trusted platform for digital education and eBook content.