Shipping & Refund Policy
- Shipping Policy for Digital Products
All products sold on Digi Zoktraa are digital goods (eBooks / PDFs / downloadable files).
No physical shipping is required. Once the payment is successfully completed, customers will receive an instant download link or an email with access instructions.
If you do not receive the download link within 24 hours, please contact us immediately at:
Email: digizoktraa@gmail.com
Phone/WhatsApp: +91 92114 36764 / +91 85860 13784
Customers are responsible for providing a valid email address at the time of purchase. We are not responsible if the download link is undelivered due to an incorrect or invalid email address.
- Refund & Return Policy for Digital Products
Since all products are digital and instantly accessible, no refunds or returns will be provided once the purchase is confirmed.
Refunds are not available if:
The customer changes their mind after purchase.
The customer accidentally purchases the wrong product.
Refunds or replacements may only be considered under the following conditions:
If you did not receive your eBook download link.
If the file provided is corrupted or cannot be accessed.
If a duplicate payment has been made by mistake.
In such cases, we will either:
Re-send the digital file, or
Provide a refund only for duplicate payments.
- Customer Support
For any issues regarding downloads, access, or technical support, please contact us at:
Email: digizoktraa@gmail.com
Phone/WhatsApp: +91 92114 36764 / +91 85860 13784
Our support team will respond within 24–48 business hours.